Why do fraudsters impersonate Keeping Digital?
Fraudsters sometimes pose as businesses and charities online to get access to sensitive information, usually via phishing scams. Thankfully, we don't see many cases of fraudsters impersonating Keeping Digital Foundation, but it's important to remain vigilant.
Phishing is a type of online fraud that involves tricking people into providing sensitive information, such as passwords or payment details, by pretending to be a trustworthy source, like the Keeping Digital Foundation. Phishing can be done through email, social media or malicious websites.
How can I spot someone pretending to be Keeping Digital?
On an email, you can check the sender's name and information by expanding out the sender's information and subject line. We will only ever contact you as the Keeping Digital Foundation, Keeping Digital CIC, Gwiddle or My Keeping Digital Foundation with email addresses ending with @keepingdigital.org.uk or @gwiddle.org.
My Keeping Digital Foundation will contact you with the email address email@example.com or firstname.lastname@example.org and our VolunteerPortal will contact you with the email address email@example.com or firstname.lastname@example.org.
Our support email ticketing system may contact you using the email address email@example.com.
The Gwiddle Portal sends automated emails, like account registration and password resets. These will come from the email address firstname.lastname@example.org.
Emails can be forged to look like they were sent by the Keeping Digital Foundation, but may included added words or sent via an individual's personal email address that ends with Gmail or Outlook. These would indicate a scam.
Fraudsters may also try to contact you over phone claiming to be the Keeping Digital Foundation. If in doubt, say you'll call them back and then dial us yourself on 01904 900127.
If you get a weird email that is claiming to be from us, double check the links. Our only websites include:
keepingdigital.org.uk (official website)
my.keepingdigital.org.uk (service booking)
forms.keepingdigital.org.uk (online forms)
gwiddle.org (our Gwiddle official website)
gwiddle.com (our Gwiddle Portal website)
We will also never ask for sensitive information over email or phone, like passwords to other websites, payment details etc.
We are aware of the website gwiddle.co.uk which redirects users to a scam site. This website is not from the Gwiddle or Keeping Digital Foundation team, and we are working to get this site removed. Please visit gwiddle.org to visit Gwiddle, or gwiddle.com to manage your Gwiddle account.
I've been sent an online form by Keeping Digital Foundation, is it real?
We use online forms for a wide range of reasons, from applying to volunteering opportunities, to managing referrals for digital inclusion support. To ensure that your data is as safe as possible, all online forms that are public facing are now hosted using the web address forms.keepingdigital.org.uk. This is the best way to verify the form belongs to the Keeping Digital Foundation.
If you are ever unsure, you can email our team at email@example.com to verify.
What should I do if I have been targeted?
If you think you've received a scam, forward the email to firstname.lastname@example.org. If you have clicked on the link, you may want to consider changing your password.
If you've shared sensitive details such as ID or bank details, alert your bank immediately and report it to Action Fraud.
You can visit www.actionfraud.police.uk or also report to them by calling 0300 123 2040 Monday to Friday 8am - 8pm.