Online Self-Referral
You are now able to submit a referral for 1-1 digital inclusion support via our website. Upon completing the form, a volunteer will be in touch to arrange telephone support or to book you an appointment at your nearest Digital Cafe or our Monks Cross Hub. We're flexible around what support you need from us, and no question is too big or small.
Get support via email
If you have a digital question or even a question about our support, you can send an email to our volunteers at support@keepingdigital.org.uk.
Our volunteers will then aim to respond within 2 working days, and where they are not able to resolve your issue, will refer you to a Digital Cafe or Digital Inclusion service.
We are rolling out a new support system to help our volunteers easily respond to your emails. During this time, it may take slightly longer than usual to respond to emails to support@keepingdigital.org.uk. We apologise for any inconvenience caused and we hope to resolve this as soon as possible,
You can also get support via telephone
Our volunteers are also able to provide support through telephone. You can call us on 01904 530 995.
Our phone lines is open 9am to 5pm, Monday to Friday (except for bank holidays).
Visit us in-person at one of our hubs
Our hubs are open weekly for drop-in digital inclusion support, as well as digital workshops being hosted at these locations. Our hubs also allow residents to collect Databank SIM cards, as well as a lounge space to have a friendly discussion with a volunteer about getting online. They are also our device donation drop-off locations. If you have any computers, laptops, or Raspberry Pis that you'd like to donate to a local charity, drop them off at your nearest hub so we can get them doing good in your local communities.
Get face-to-face support at a Digital Cafe
Our Digital Cafes are popping up across the city of York, providing a space for York residents to get dedicated support in getting online.
Hosted in a 2 hour session, residents can come down for a warm drink and to ask any questions (and bring along any devices).
Our volunteers are here to help you get online, from setting up a smart phone to signing up to the NHS app or York Council website.