Our Digital Cafes 

Our Digital Cafes are popping up across the city of York, providing a space for York residents to get dedicated support in getting online. 
Hosted in a 2 hour session, residents can come down for a warm drink and to ask any questions (and bring along any devices). 
Our volunteers are here to help you get online, from setting up a smart phone to signing up to the NHS app or York Council website. 
At selected Digital Cafes across the city of York, the Keeping Digital Foundation are providing free digital workshops provided by our dedicated volunteers. 
Photo of the Tang Hall Digital Cafe

Get support via email 

In addition to our Digital Cafe network, we are now providing online support with a volunteer via email. 
Our volunteers are here to help you get online, from setting up a smart phone to signing up to the NHS app or York Council website. 
If we are unable to resolve the problem via email, our volunteers are then able to refer you to a Digital Cafe or other in-person support. 

Get support from our hub 

Keeping York E-Safe logo

E-Safety Support 

Keeping your child safe online is very important to Keeping Digital and we have made a guide to help you with this. 
A phone with an emergency alert

Emergency Alerts 

A UK-wide emergency alert service has launched and was tested in April 2023 - we've answered your questions! 
A photo of a council tax bill

Council Tax Rebate Support 

Our Council Tax Rebate Support page answers your questions about claiming your rebate, and also why you may not have received it yet. 


The Keeping Digital Foundation are delighted to be part of the National Databank, meaning for at least the next year, we can provide free mobile data, texts and calls to people in need, in partnership with Good Things Foundation, Virgin Media O2, Vodafone and Three. 
Our volunteers at our Digital Cafes across the city of York are able to apply on behalf of eligible residents. 

Digital Workshops 

At some of our Digital Cafes across the city of York, we're running digital workshops to help residents get started on their digital devices and to help build their skills, from creating an email to buying and selling on eBay. 
Our free one-day workshops make it convenient to pick up new digital skills, and our volunteers are here to answer any questions you may have. 

Become a Volunteer 

Our volunteers help us provide our important Digital Cafe service. Keeping Digital Foundation host monthly support services at various libraries and community spaces across the city, where residents can drop by to ask questions, or get help setting up online devices such as laptops and phones. 
Our network is vital in helping the residents of York get online. With many services and support information moving online, our service is hugely beneficial in helping people to get online. 
With Digital Cafes running in Tang Hall, Chapelfields, Heworth and Huntington, face-to-face digital inclusion support is getting even more local for York residents. 
All volunteers must be 16+ and live in the city of York or surrounding areas. You do not need to be an expert in IT, but we do ask that you have basic IT knowledge (you're able to operate a PC/Laptop, install updates, use basic software). 

Top tips to help keep your young people safe online 

The internet is great for learning, sharing, connecting and creating. So try and balance how you guide your child on online safety with an understanding of why they want to use it. You don’t want your child to feel they can’t come to you if they encounter a problem online. 

An update on the support we are providing during the rail strikes 

We understand the impact the industrial action by RMT will have on many residents from York. We've created a support page with information on what we are doing this week to support residents who may need to use Wi-Fi or computers to access support, work or learning. 
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