Our Digital Cafes 

Our Digital Cafes are popping up across the city of York, providing a space for York residents to get dedicated support in getting online. 
Hosted in a 2 hour session, residents can come down for a warm drink and to ask any questions (and bring along any devices). 
Our volunteers are here to help you get online, from setting up a smart phone to signing up to the NHS app or York Council website. 
At selected Digital Cafes across the city of York, the Keeping Digital Foundation are providing free digital workshops provided by our dedicated volunteers. 
Photo of the Tang Hall Digital Cafe

We're here to help! Get support from us 

Email 

If you have a digital question or even a question about our support, you can send an email to our volunteers at support@keepingdigital.org.uk
 
Our volunteers will then aim to respond within 2 working days. 

Telephone 

Our volunteers are also able to provide support through our telephone line. You can call us on 01904 900127. 
 
Our phone lines are open 9am to 5pm, Monday to Saturday (except for bank holidays). 

Digital Cafe 

Our Digital Cafes are popping up across the city of York, providing a space for York residents to get dedicated support in getting online. 

Get support from our hub 

Keeping York E-Safe logo

E-Safety Support 

Keeping your child safe online is very important to Keeping Digital and we have made a guide to help you with this. 
A man being scammed

Take Five To Stop Fraud 

Take Five is a national campaign that offers straight-forward and impartial advice to help everyone protect themselves from fraud. 
A phone with an emergency alert

Emergency Alerts 

A UK-wide emergency alert service has launched and was tested in April 2023 - we've answered your questions! 

Why digital exclusion is a problem in the UK 

1 in 5 
adults in the UK lack the most basic digital skills needed for everyday life 
1 in 20 
UK households have no internet access, neither fixed line nor mobile 
2 million 
UK households struggle with affordability of internet access 

Find out about social tariffs that could save you up to £200 a year 

A social tariff is ultimately a discounted internet package that is available for eligible low-income customers and those in receipt of benefits. These are usually cheaper than the standard rates offered by broadband providers, whilst providing the same service, or a service of asimilar level. 

Hi Street? Where are our high-street banks going? 

According to data from the Keeping Digital Foundation, the high street has lost 40% of banks and building societies. That's 40% less branches for people to pop in and say "Hi" to! 
 
Our full report reveals just how this is impacting 1 in 5 UK adults, and which banks have closed the most branches. 

We've partnered with York's Virgin Money to bring the Databank to the high street 

We've partnered with our friends at Virgin Money to make getting your free Databank SIM card even easier. If you can't make a Digital Cafe, you can now pop into the York City Centre (Coney Street) branch of Virgin Money and ask to speak to a staff member about the Databank. The Databank scheme is discreet and confidential, and you don't have to be a Virgin Money customer. 

Databank 

The Keeping Digital Foundation are delighted to be part of the National Databank, meaning for at least the next year, we can provide free mobile data, texts and calls to people in need, in partnership with Good Things Foundation, Virgin Media O2, Vodafone and Three. 
 
Our volunteers at our Digital Cafes across the city of York are able to apply on behalf of eligible residents. 

Free Wi-Fi 

In today's world, having access to the internet is essential for personal growth and societal progress, from having the ability to keep in touch with friends, to growing your knowledge through online education or accessing healthcare services through the NHS app. 
 
Recognising this, the Keeping Digital Foundation is committed to ensuring that everyone has the opportunity to connect through free Wi-Fi at all of our Digital Cafes in York. 

Become a Volunteer 

Our volunteers help us provide our important Digital Cafe service. Keeping Digital Foundation host monthly support services at various libraries and community spaces across the city, where residents can drop by to ask questions, or get help setting up online devices such as laptops and phones. 
 
Our network is vital in helping the residents of York get online. With many services and support information moving online, our service is hugely beneficial in helping people to get online. 
 
With Digital Cafes running in Tang Hall, Chapelfields, Heworth, Huntington, New Earswick, and in the York City Centre, face-to-face digital inclusion support is getting even more local for York residents. 
 
All volunteers must be 16+ and live in the city of York or surrounding areas. You do not need to be an expert in IT, but we do ask that you have basic IT knowledge (you're able to operate a PC/Laptop, install updates, use basic software). 

Top tips to help keep your young people safe online 

The internet is great for learning, sharing, connecting and creating. So try and balance how you guide your child on online safety with an understanding of why they want to use it. You don’t want your child to feel they can’t come to you if they encounter a problem online. 

An update on the support we are providing during the rail strikes 

We understand the impact the industrial action by RMT will have on many residents from York. We've created a support page with information on what we are doing this week to support residents who may need to use Wi-Fi or computers to access support, work or learning. 
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