Getting York Online 

The Keeping Digital Foundation are now providing digital inclusion support services, which aims to be a network that supports the residents of York to get online. We’re looking for a team of volunteers to help us provide support to local residents and other local charities, as we come together to help everyone gain skills to access vital online support and services. 
 
We’ll be providing online support through our website which will have guides and tips to getting online. Our online volunteers will be given a Digital City email address where they can answer any questions that are sent to them from local residents. This could expand to create a buddy system where volunteers are paired up with local residents to provide support. 

Become A Volunteer 

Our volunteers will help us provide our important cafe service. Keeping Digital Foundation will be hosting coffee mornings at various libraries and community spaces across the city, where residents can drop by to ask questions, or get help setting up online devices such as laptops and phones. 
 
Our network is vital in helping the residents of York get online. With many services and support information moving online, our network will be vital in helping people to get online. Our volunteer network will also work with the many local charities across the city as we partner to help as many residents as possible. 
 
The network plans to launch across the city of York in the late Summer, and we’re looking for volunteers. If you would be interested, sign up below and we’ll be in touch soon with more information! 
 
All volunteers must be 16+ and live in the city of York or surrounding areas. You do not need to be an expert in IT as we provide helpful guides, but we do ask that you have basic IT knowledge (you're able to operate a PC/Laptop, install updates, use basic software). 

Sign up to volunteer 

Council Tax Rebate Support 

York City Council have been working to process payments for the Council Tax Rebate Scheme with over 50,000 payments having been made and arrived in residents’ bank accounts by Tuesday 10th May. The Keeping Digital Foundation are providing online and face-to-face support for residents of York to apply for Council Tax Rebate Support or to chase missing Direct Debit payments. 

An update on the rail strike affecting services and activities 

We understand the impact the industrial action by RMT will have on many residents from York. We've created a support page with information on what we are doing this week to support residents who may need to use Wi-Fi or computers to access support, work or learning. 
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